When scheduling your appointment, please be aware of the following practice policies:

• Payment is expected at the time of service. 
• We do not accept personal checks or provide payment plans. Outside payment plans are available via CareCredit or ScratchPay application. Please let us know if you need assistance affording veterinary care and our staff can help you in exploring assistance options. For more information, please see our payment policy page.
• We operate on an appointment-only basis, please call ahead to schedule an appointment.  We are not able to accommodate walk-in appointments.  If your cat needs immediate assistance consider proceeding straight to the emergency clinic.
• Whenever possible, please give us 24 hours notice if you will be unable to make your scheduled appointment time so that we may offer this appointment to another ill or injured patient.  We are a busy practice in high demand, so with enough notice, we can fill that space with a cat in need of care.  Lack of prior notice will result in a prepayment requirement or other restrictions on scheduling future appointments.
• For their health and safety, all patients should arrive in a cat carrier.
• We will do our very best to remain on schedule.  However, we are not always able to predict our patients requiring triage and urgent care. We appreciate your understanding when these events may put us behind schedule.
• In order for us to remain on schedule, it is important that you arrive at or before your scheduled appointment time.  In the event you arrive fifteen minutes or more past your scheduled appointment time, you will be asked to reschedule your appointment.
• We will always do our best to see our established patients for same-day urgent care.  However, there may be instances in which you may be referred to a local 24-hour emergency facility in the event we cannot see your cat in a timely manner.​​
• For certain procedures such as surgery or hospitalization, a deposit will be required prior to providing services.
• The State of North Carolina requires a valid current veterinarian-patient-client relationship in order for our doctors to prescribe medications.  Your cat will need to be seen at least once within the past year to prescribe or refill any prescription medication or food.  Some medications may require regular lab monitoring, in which case there may be additional requirements for refills.  If you have any questions, please call us to discuss what may be required to refill your cat's medication prior to needing a refill.
• All pet cats are required by law to be vaccinated for rabies in the state of North Carolina.  We will require proof of your cat's current rabies vaccination status or rabies vaccination will be required in order to schedule future visits.  There is no option in the state of North Carolina for an exemption to this policy, and at this time, the state does not accept titer testing in lieu of vaccination.