When scheduling your appointment, please be aware of the following practice policies:

• We understand that having a sick or injured cat can be extremely stressful. However, that does not excuse any sort of aggressive or harassing behavior towards our staff who are doing their absolute best to help you and your cat. We have a zero tolerance policy for any perceived verbal or physical abuse - if such behavior should occur, you may be asked to immediately leave the premises and our relationship as your veterinarian will be terminated. 
• We operate on an appointment-only basis, please call ahead to schedule an appointment.  We are not able to accommodate walk-in appointments.  If your cat needs immediate assistance consider proceeding straight to the emergency clinic.
• For their health and safety, all patients must arrive in a cat carrier or some other approved containment device. 
• We will do our very best to remain on schedule.  However, we are not always able to predict when our patients may require triage and emergency care. We appreciate your understanding when these events may put us a little behind schedule. We know you're time is valuable and will always keep this in mind.
• We will always do our best to see our established patients for same-day urgent care.  However, there may be instances in which you may be referred to a local 24-hour emergency facility in the event we cannot see your cat in a timely manner.​​
• Payment is expected at the time of service, no exceptions. 
• We do not accept personal checks or provide payment plans. Outside payment plans are available via CareCredit or ScratchPay application. Please let us know if you need assistance affording veterinary care and our staff can help you in exploring assistance options. For more information, please see our payment policy page.
• For certain procedures such as surgery or hospitalization, a scheduling fee will be required to reserve the large amount of time required on our doctor's schedule.  This deposit is non-refundable unless the appointment is cancelled or rescheduled with a notice of at least two business days.
• The State of North Carolina requires a valid current veterinarian-patient-client relationship in order for our doctors to prescribe medications.  Your cat will need to be seen at least once within the past year to prescribe or refill any prescription medication or food.  Some medications may require regular lab test monitoring, in which case there may be additional requirements for refills.  If you have any questions, please call us to discuss what may be required to refill your cat's medication prior to needing a refill.
• All pet cats are required by law to be vaccinated for rabies in the state of North Carolina.  We will require proof of your cat's current rabies vaccination status or rabies vaccination will be required in order to schedule future visits.  There is no option in the state of North Carolina for an exemption to this policy, and at this time, the state does not accept titer testing in lieu of vaccination.
• Outside pharmacy prescriptions will only be approved directly through Chewy and Covetrus/VFC pharmacies two days a week. Other outside prescriptions will require a written prescription that may take up to five business days to provide. For more information, please see our online pharmacy page.
• Whenever possible, please give us 24 hours notice if you will be unable to make your scheduled appointment time so that we may offer this appointment to another ill or injured patient.  We are a busy practice in high demand, so with enough notice, we can fill that space with another patient in need of our care.  Lack of appropriate notice will result in requiring a non-refundable scheduling fee and/or other restrictions for scheduling future appointments.
• In order for us to remain on schedule, it is important that you arrive at or before your scheduled appointment time.  In the event you arrive ten minutes or more past your scheduled appointment time, you may be asked to reschedule your appointment, which will result in the requirement of a scheduling fee for future appointments.